Complaints procedure

We would like to hear how you experienced your visit to our practice. Your response is very valuable: it allows us to improve our care and service. Would you like to pass on your suggestions or compliments to us? Let us know. Thank you in advance!

Complaint?

Despite the efforts of our employees, it may happen that you are not satisfied with the treatment in our practice. You can then submit a written complaint to your dentist. In most cases, a conversation between you and your dentist will be enough. If you need a third, neutral party, you can submit your complaint to the KNMT, the professional association to which this practice is affiliated. An independent complaints officer will then mediate between you and your dentist free of charge. With the aim of finding a solution.

Dispute?

If, despite the help of the complaints officer, you are unable to resolve the matter, you can appeal to the Oral Care Disputes Body for €75. Your complaint will then be assessed by a committee of five experts. The dispute resolution body will give a binding decision as to whether your complaint is well-founded and, if the complaint is well-founded, may award compensation up to a maximum of twenty-five thousand euros.

More information

For more information about oral care, treatments and costs, please visit allesoverhetgebit.nl. You can ask questions via the contact form placed on the website www.allesoverhetgebit.nl. Both provide independent information and were founded by our professional organization KNMT.